Shipping & Returns Information


What is the Shipping Procedure?

Shipping is automatically calculated prior to submitting your payment information.

Orders will ship from our warehouse in the order they are received. Typical processing time is 3-5 business days from receipt of your order. Be sure to check your shipping confirmation email to track your package.

We currently ship to the contiguous 48 states, APO/FPO, and Alaska and Hawaii. Most items ship via FedEx. PO Boxes ship via USPS or FedEx Smartpost.

Shipping Options

Delivery to 48 U.S. states

Standard Shipping

$0 - $30.00           $9.99

$30.01 - $45.00     $10.99

$45.01 - $60.00     $12.99

$60.01 - $80.00     $14.99

$80.01 - $98.99     $16.99

$99.01+     FREE SHIPPING

Delivery to AK, HI

$0 - $15.00           $32.99

$15.01 - $30.00     $33.99

$30.01 - $50.00     $34.99

$50.01 - $75.00     $36.99

$75.01 - $99.00     $38.99

$99.01+         $25.00

NOTE: Heavy orders (orders over 30 lbs.) shipped to Alaska or Hawaii require an overweight surcharge. Actual shipping charges will be accrued and displayed at check out. The (99.01+) $25.00 shipping offer is not applicable if your order is over $99.01 and exceeds 30 lbs.

Standard Shipping Only


We want you to be satisfied with your purchase. We do not accept returns on food items. You may return any unused non-food product ordered from our website within 30 days of the date of the order for a full refund (minus shipping and handling). Damaged orders will be reshipped or a store credit will be applied to your MyRewards account. All returns or refunds must be authorized by bionaturae. Returns, refunds and replacements are not possible after 30 days. Please call our office at 1-877-642-0644, Mon-Fri from 8:30am to 4:30pm EST to obtain authorization for a return, refund or replacement. After hours, please e-mail us at and we will reply as soon as we can.